Health, public services and care

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Basics

Qualification Number: 500/3635/X
Qualification Name: NCFE LEVEL 2 NVQ IN ADVICE AND GUIDANCE SUPPORT

Qualification Aim:
The minimum age for entry to this qualification is 16. This NVQ is ideal for administrators, receptionists and others providing support to clients and practitioners in an advice and guidance service or context.

Type: NQF
Level: Level 2
GLH: 0

Accreditation/Renewal Date: 31/12/2010


Unit Summary
  1. SUPPORT CLIENTS TO MAKE USE OF THE ADVICE AND GUIDANCE SERVICE
  2. INTERACT WITH CLIENTS USING A RANGE OF MEDIA
  3. DEVELOP PERSONAL PERFORMANCE THROUGH DELIVERING CUSTOMER SERVICE
  4. ENABLE ADVICE AND GUIDANCE CLIENTS TO ACCESS REFERRAL OPPORTUNITIES
  5. PROVIDE AND MAINTAIN INFORMATION MATERIALS FOR USE IN THE SERVICE
  6. SUPPORT CUSTOMER SERVICE IMPROVEMENTS
  7. PROMOTE ADDITIONAL SERVICES OR PRODUCTS TO CUSTOMERS
  8. PROCESS CUSTOMER SERVICE INFORMATION
  9. CONTRIBUTE TO THE IDENTIFICATION OF THE RISK OF DANGER TO INDIVIDUALS AND OTHERS
  10. CONTRIBUTE TO THE EFFECTIVENESS OF TEAMS
  11. RECEIVE AND PASS ON MESSAGES AND INFORMATION


Funding Details

Learning Aim Ref: 5003635X

Qualification Fees for 09/10 (per candidate)
Registration Fee: £70
Certification Fee: £10


Qualification Information

Additional Information