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Qualification Number: 500/5544/6
Qualification Name: NCFE LEVEL 2 NVQ IN CUSTOMER SERVICE

Qualification Aim:
This NVQ is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making is limited.

Type: NQF
Level: Level 2
GLH: 0

Accreditation/Renewal Date: 31/12/2010


Unit Summary
  1. PREPARE YOURSELF TO DELIVER GOOD CUSTOMER SERVICE
  2. PROVIDE CUSTOMER SERVICE WITHIN THE RULES
  3. GIVE CUSTOMERS A POSITIVE IMPRESSION OF YOURSELF AND YOUR ORGANISATION
  4. PROMOTE ADDITIONAL SERVICES OR PRODUCTS TO CUSTOMERS
  5. PROCESS CUSTOMER SERVICE INFORMATION
  6. LIVE UP TO THE CUSTOMER SERVICE PROMISE
  7. MAKE CUSTOMER SERVICE PERSONAL
  8. GO THE EXTRA MILE IN CUSTOMER SERVICE
  9. DEAL WITH CUSTOMERS IN WRITING OR USING ICT
  10. DEAL WITH CUSTOMERS FACE TO FACE
  11. DEAL WITH CUSTOMERS BY TELEPHONE
  12. DELIVER RELIABLE CUSTOMER SERVICE
  13. DELIVER CUSTOMER SERVICE ON YOUR CUSTOMERS' PREMISES
  14. RECOGNISE DIVERSITY WHEN DELIVERING CUSTOMER SERVICE
  15. RESOLVE CUSTOMER SERVICE PROBLEMS
  16. RECOGNISE AND DEAL WITH CUSTOMER QUERIES, REQUESTS AND PROBLEMS
  17. DEVELOP CUSTOMER RELATIONSHIPS
  18. SUPPORT CUSTOMER SERVICE IMPROVEMENTS
  19. DEVELOP PERSONAL PERFORMANCE THROUGH DELIVERING CUSTOMER SERVICE


Funding Details

Learning Aim Ref: 50055446

Qualification Fees for 09/10 (per candidate)
Registration Fee: £70
Certification Fee: £10


Qualification Information

Additional Information