Leisure, travel and tourism

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Qualification Number: 100/4142/4
Qualification Name: NCFE LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE FOR HOSPITALITY, LEISURE, TRAVEL AND TOURISM

Qualification Aim:
This qualification is available for pre-16 learners. This qualification is of benefit to anyone already working in the service sector and is well recognised within the industry as the standard for customer service training. It is also ideal for those wishing to work in service sector operations either on a seasonal, casual, voluntary or permanent basis. Some or all of the units may be offered to candidates following a vocational qualification in hospitality, leisure, travel, tourism and related sector business.

Type: NQF
Level: Level 2
GLH: 50

Accreditation/Renewal Date: 31/12/2009


Unit Summary
  1. WELCOME CUSTOMERS IN THE HOSPITALITY, LEISURE, TRAVEL AND TOURISM INDUSTRY
  2. MEET THE REQUIREMENTS OF CUSTOMERS IN THE HOSPITALITY, LEISURE, TRAVEL AND TOURISM INDUSTRY, WITH SPECIFIC NEEDS
  3. WELCOME OVERSEAS VISITORS
  4. COMMUNICATE WITH CUSTOMERS BY TELEPHONE AND E-MAIL
  5. DELIVER EXCELLENT CUSTOMER SERVICE IN THE HOSPITALITY, LEISURE, TRAVEL AND TOURISM INDUSTRY


Funding Details

Learning Aim Ref: 10041424

Qualification Fees for 09/10 (per candidate)
Registration Fee: £28
Certification Fee: £10


Qualification Information

Additional Information