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Qualification Number: 500/5545/8
Qualification Name: NCFE LEVEL 3 NVQ IN CUSTOMER SERVICE

Qualification Aim:
This NVQ is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don’t necessarily have to be in a role where they’re directly responsible for people.

Type: NQF
Level: Level 3
GLH: 0

Accreditation/Renewal Date: 31/12/2010


Unit Summary
  1. UNDERSTAND CUSTOMER SERVICE TO IMPROVE SERVICE DELIVERY
  2. KNOW THE RULES TO FOLLOW WHEN DEVELOPING CUSTOMER SERVICE
  3. MAKE CUSTOMER SERVICE PERSONAL
  4. GO THE EXTRA MILE IN CUSTOMER SERVICE
  5. DEAL WITH CUSTOMERS IN WRITING OR USING ICT
  6. USE CUSTOMER SERVICE AS A COMPETITIVE TOOL
  7. ORGANISE THE PROMOTION OF SERVICES OR PRODUCTS TO CUSTOMERS
  8. DELIVER CUSTOMER SERVICE ON YOUR CUSTOMERS' PREMISES
  9. RECOGNISE DIVERSITY WHEN DELIVERING CUSTOMER SERVICE
  10. DELIVER CUSTOMER SERVICE USING SERVICE PARTNERSHIPS
  11. ORGANISE THE DELIVERY OF RELIABLE CUSTOMER SERVICE
  12. IMPROVE THE CUSTOMER RELATIONSHIP
  13. MONITOR AND SOLVE CUSTOMER SERVICE PROBLEMS
  14. APPLY RISK ASSESSMENT TO CUSTOMER SERVICE
  15. PROCESS CUSTOMER SERVICE COMPLAINTS
  16. WORK WITH OTHERS TO IMPROVE CUSTOMER SERVICE
  17. PROMOTE CONTINUOUS IMPROVEMENT IN CUSTOMER SERVICE
  18. DEVELOP YOUR OWN AND OTHERS' CUSTOMER SERVICE SKILLS
  19. LEAD A TEAM TO IMPROVE CUSTOMER SERVICE
  20. GATHER, ANALYSE AND INTERPRET CUSTOMER FEEDBACK


Funding Details

Learning Aim Ref: 50055458

Qualification Fees for 09/10 (per candidate)
Registration Fee: £95
Certification Fee: £10


Qualification Information

Additional Information