Exceptional Customer Service

At NCFE, we’re passionate about providing exceptional customer service and exceeding your expectations. We think our approach to customer service makes us different – easy to do business with, flexible and responsive.

Our customer service has officially been recognised as one of the best in the sector as we are the only Awarding Organisation to have been included in the Top 50 Companies for Customer Service for 3 consecutive years.

Our service stands out from the rest because we:

Provide personal contacts - when you work with us, you’ll be given the name of a dedicated Customer Support Advisor who’ll be responsible for all your needs, from general questions to support with our systems and processes.  We’ll give you their direct line and email address and we never ever keep you waiting on the phone!

Use plain English – our publications and communications are made as easy to understand as possible - we don’t do jargon!

Have a super fast service – we do everything quickly from answering the phone within 2 rings to sending your certificates within 1 working day of receiving a valid claim.

Got something to say?

Your feedback’s really important to us. If you want to give us your thoughts about how we could improve our products or service, email us at [email protected] or just call us on 0191 239 8000.

We carry out annual Customer Engagement Surveys to get your feedback on how well we’re delivering the services you need and our Use Your Voice programme asks how easy we are to do business with and whether we’re meeting your expectations following your interactions with NCFE.

You may have seen our Website Pop Up survey during your visit today, it’d be great if you could spare a minute to tell us about your experience!

But, you don’t have to wait until you receive a survey to provide us with feedback. You can email [email protected], speak with your Customer Support  Advisor or your Business Development Representative whenever you like.