Advanced Apprenticeship in Customer Service

  • Sector: Business, Administration and Law

Overview

Although it isn’t a formal requirement it’s most likely that an Advanced Apprentice in this industry will have some prior experience of customer service experience but this isn’t mandatory.

With additional training, Advanced Apprentices may be able to progress in their careers to roles including Senior Customer Service Supervisor, Customer Service Manager, and a range of other Senior Customer Service related roles.

Qualification Fees:

Overall Price (CQ & FS): £133
Without Functional Skills (CQ): £102

NCFE LEVEL 3 DIPLOMA IN CUSTOMER SERVICE

Qualification Specification

This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.


Summary of changes

This document summarises the changes in the qualification specification since the previous issue.


Purpose Statement

This document outlines the content of the qualification, who it’s designed for, what opportunities it could lead to and which providers support its delivery.


Skills CFA Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


Apprenticeship Summary

This document lists the new Business Administration, Customer Service and Team Leading and Management qualifications that went live on 1 September 2015. It summarises what these qualifications replace and how they fit into the updated apprenticeship frameworks for the 14/15 session onwards.


PLTS Mapping

This document highlights which of the Personal Learning and Thinking Skills (PLTS) link into the units of this qualification.


Contact Centre Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


e-skills Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


Sales Standards Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


Find out more about this Apprenticeship
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Tel: 0191 239 8000

Case Studies


Functional Skills

English Level 2
Mathematics Level 2
ICT Not required
Overall Price (CQ & FS) £133
Without Functional Skills (CQ) £102

Generic Occupational Competence guidance and staffing requirements

Where qualification specifications don’t include specific mandatory staffing requirements, centres should refer to this document for generic guidance.