Intermediate Apprenticeship in Customer Service

  • Sector: Business, Administration and Law

Overview

One of the most popular Apprenticeships in the UK, the customer service industry covers many sectors and job roles that are relevant to Intermediate Apprentices.

There are a wide variety of other job roles that are complemented by customer service skills at this level and that could benefit those choosing to undertake the Customer Service Intermediate Apprenticeship.

Those Apprentices completing their Intermediate Apprenticeship can go on to further training and education such as the Advanced Apprenticeship in Customer Service or other Advanced Apprenticeships where customer service plays an important part eg Business Administration.

Qualification Fees:

Overall Price (CQ & FS): £114
Without Functional Skills (CQ): £83

NCFE LEVEL 2 DIPLOMA IN CUSTOMER SERVICE

Qualification Specification

This document contains everything you need to know about this qualification and should be used by everyone involved in its planning, delivery and assessment.


Summary of Changes

This document summarises the changes in the qualification specification since the previous issue.


Purpose Statement

This document outlines the content of the qualification, who it’s designed for, what opportunities it could lead to and which providers support its delivery.


Contact Centre Operations Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


Sales Standards Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


e-skills Assessment Strategy

This mandatory document outlines the policies and principles for assessing competence units.


Find out more about this Apprenticeship
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Tel: 0191 239 8000

Case Studies


Functional Skills

English Level 1
Mathematics Level 1
ICT Not required
Overall Price (CQ & FS) £114
Without Functional Skills (CQ) £83

Generic Occupational Competence guidance and staffing requirements

Where qualification specifications don’t include specific mandatory staffing requirements, centres should refer to this document for generic guidance.