Case Study: Arsenal Football Club chooses NCFE’s qualifications to upskill stewarding staff

Arsenal Football Club has selected national awarding organisation, NCFE, to provide qualifications that will upskill its stewarding staff to a high standard.

NCFE – the only awarding organisation chosen to work with Arsenal – is providing its Level 2 NVQ Certificate in Spectator Safety and Level 2 NVQ Certificate in Team Leading to the Premier League club’s staff. These qualifications are specifically designed for those working on the match day and events stewarding industry, to enable them to develop the skills and knowledge they need in their role.

Arsenal decided to award the contract to NCFE based on the qualification provider’s reputation for high quality qualifications in this sector, strong service credentials, and the positive existing relationship held with one of NCFE’s External Moderators.

Graham Griffin, Steward Training and Recruitment Manager at Arsenal, commented: “I had already worked with External Moderator Terry Thomas on setting up a training programme, which led us to consider NCFE for our qualification needs. We were impressed by the organisation’s reputation for high levels of service, and have now experienced this first-hand. We appreciated the fact that NCFE took the time to listen to what we needed from the outset, and we now have dedicated points of contact at NCFE who are extremely responsive and personable.”

More than 60 of Arsenal’s staff members have already undertaken and achieved an NCFE qualification in Spectator Safety and Team Leading, and were presented with their certificates by Sian Wilson, NCFE’s Director of Sales and Marketing, at the Emirates Stadium.

Sian Wilson said: “We’re pleased to be working with Arsenal to ensure its stewards are qualified to the appropriate standard. It’s great to see that some of the first learners to undertake our qualifications have all successfully achieved them, and are now well-placed to carry out their current roles and progress in their careers.

“We’re looking forward to continuing to strengthen our relationship with Arsenal and working together to upskill future cohorts of learners.”