Case Study: Virgin Trains on board with end-point assessment

John Giannas, Customer Service Apprentice, one of the first apprentices through Gateway at Virgin Trains, is ready to complete end-point assessment with NCFE.

Virgin Trains has embraced the new apprenticeship standards, and with support from end-point assessment organisation NCFE, is delivering apprenticeships in customer service roles such as Customer Service Practitioner, Team Leader and Operations Manager.

Jyoti Jassi, Apprenticeship Quality and Resource Manager at Virgin Trains Talent Academy, said:  “At Virgin Trains we’re committed to developing our people and the Customer Service apprenticeship is a great way to learn whilst working, and to become ambassadors for our service and brand. We’re really proud to have our first cohort of apprentices through Gateway.”

John said: “The Customer Service apprenticeship has provided me with the opportunity not only to do further training and education, but the ability to have a full-time contract and the chance to see different aspects of the role. I’m just about to go on board for a trial, so I feel quite lucky to have got this opportunity. I’m really enjoying it so far and look forward to hopefully becoming a permanent member of the team when I’m qualified.”

Charlotte Freeman, Business Development Manager at NCFE, commented: “Working with organisations like Virgin Trains, who have a shared commitment to learning and development, is really rewarding and enables us to support more learners to progress in their careers.”

NCFE is approved by the Education and Skills Funding Agency to deliver EPA in a variety of sectors and subject areas. Visit our End-point assessment webpages to find out more: