We are always looking at ways we can improve our experience and service to our customers and we would love to hear about your experience around certification.

The main areas we would love to hear your feedback on are:-

  • when you claim for your learners' achievements
  • when you receive your certificates and
  • when you require a replacement certificate.

If you are involved in any of these areas and want to be involved please take this short survey.

In addition to this, we will be holding some online focus groups to gain a better understanding of your experience and how we can improve it. If you would like to be involved, let us know on our survey.

About you

Making Claims on the Portal

Tell us about how you submit claims for certificates using the certification area of the secure Portal?

Dispatch of certificates

Tell us about receiving your certificates and your thoughts on posting.

Requesting replacement Certificates

Tell us how easy is it to request replacement certificates?