Contact Us

Our approach to customer service makes us different – easy to do business with, flexible and responsive. You can contact us on 0191 239 8000 or by emailing [email protected]

Please use the guide below to find the right service for you.

To make it even easier to contact us we’ve set up a number of dedicated phone lines and email addresses to make sure your query reaches the right person first time and gets dealt with as quickly as possible:

General Enquiries

Are you new to NCFE or our qualifications, working at a College or Training Provider running NCFE qualifications or have a general question about NCFE?

Email:   [email protected]
Tel:       0191 239 8000

Switching to NCFE

Do you want to move from your current provider to NCFE? We'll organise everything for you.

Email:   [email protected]
Tel:        0191 240 8833


Do you work with NCFE qualifications in a school, or are you interested in moving to NCFE? Speak to our dedicated schools team.

Email:   [email protected]
Tel:        0191 240 8822


Have you taken an NCFE qualification or are you interested in studying at an NCFE approved centre? See our dedicated Learners section.

Email:   [email protected]


Do you have a query about payments to NCFE? Speak to our Finance Team.

Email:    [email protected]
Tel:        0191 240 8810

End point assessment advice

Are you trying to make sense of the move from frameworks to standards? Our apprenticeship services team can help you out with everything you need.

Email: [email protected]
Tel: 0191 240 8950

Opening hours

Monday - Thursday       8:30-17:00*
Friday       8:30-16:30*
Saturday - Sunday       Closed

*Excluding Bank Holidays and the period between Christmas and New Year

How to find us


Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BT


We have free on-site parking available for visitors.  If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your stay.



Find our qualifications we offer on our dedicated website QualHub

Visit QualHub