Learners

We have dedicated support on hand if you're a learner at an NCFE approved centre, or even if you're just thinking you might want to be!

Are you interested in studying an NCFE qualification?

Are you interested in studying an NCFE qualification? You can use our Find Nearest Centre feature to find out where you can study it!

  • search for the qualification you're interested in using the search box at the top of this page
  • type your postcode in the black box at the bottom of the qualification page
  • browse the map that displays the 5 nearest centres to you which are able to deliver that qualification
  • contact the centre of your choice for more information.

If you still need help or you have any other queries, you can contact our dedicated learners team:

Email:   [email protected] 
Tel:        0191 240 8811


Subjects

The NCFE portfolio covers a variety of subject areas including:

  • Arts, Media and Publishing
  • Business, Administration and Law
  • Education and Training
  • Health, Public Services and Care
  • ICT
  • Leisure, Travel and Tourism
  • Preparation for Life and Work
  • Retail and Commercial Enterprise

You can find out more about the qualifications and training we offer using the links on the left, or use our Qualification Finder to browse our full range.

If you’re thinking of choosing an NCFE qualification or are currently registered on one of our qualifications or awards, this will help you to understand how these programmes can support your personal development or career aspirations.


 

If you’re unhappy…

If you want to make a complaint about an NCFE approved centre, we’ll do everything we can to help. However, before we can get involved, we need you to do the following:

  • first, raise your concerns with the centre directly and follow their complaints procedure
  • if you’ve done this and you remain dissatisfied, please send us a copy of your complaint, the centre’s response and details of what you’re unhappy with so we can look into it for you
  • if you’ve complained to the centre and haven’t heard anything back, please contact us and we’ll try to get in touch with them for you
  • if you have reason to believe an NCFE centre is involved in fraudulent activity, please contact us directly.

If you want to make a complaint about NCFE, one of our Customer Support Assistants will listen and put right whatever’s gone wrong.

  • If you’re still unhappy, you can contact one of our Customer Support Team Leaders.
  • If, after that, you feel that you need to escalate this further, you can contact our Customer Support Manager.

You can find their contact details on the Customer Support Team page.

Taking it further

If you’ve followed the above escalation steps and you still aren’t satisfied, you can ask to speak to a Director, who’ll make sure we’ve dealt with your complaint correctly and fairly.

We hope that we can always solve your issue for you within NCFE; however, if you‘re unhappy with our final response, you have the right to refer your complaint to our regulator Ofqual (The Office of Qualifications and Examinations Regulation). You’ll need to provide evidence that you’ve been through NCFE's full complaints procedure. Full details of Ofqual's complaints process and how to contact them are given on the Ofqual website.

Our contact details if you're a learner are:

Email:   [email protected]
Tel:       0191 240 8811

Write to:           

Learner Enquiries at NCFE
Q6
Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BT