NCFE Centres

If you have any general queries, please email [email protected], or call 0191 239 8000, and a member of the team will get back to you.

General Enquiries

Our Customer Support Team is the first point of contact for any question you may have about running your NCFE qualifications. They look after everything from approvals, registrations, allocation of External Contractors, entries for external assessment and results, through to certification.

If you have any general queries, please contact [email protected] and a member of the team will get back to you or you can give us a call on 0191 239 8000. If you know the name of your dedicated Customer Support Advisor, you can find their direct contact information by using our site search or in Our People.

Applications to run additional NCFE qualifications

If you’re looking to add to your suite of NCFE courses that’s great news! We want to make it easy for you to extend your relationship with us, so you can simply apply for more products online.  We’ll get back to you within 3 working days.

Claims for learner certificates

Login to our Portal for the fastest and easiest way to claim your learner certificates. If you do need to email a claim, send it to We process all correct claims within 1 working day!

Invoice or payment queries

We know how important money matters are to get right and our Finance Team are here to help with any queries you might have by email at [email protected].

You can find out more about NCFE and get direct contact details for all of our teams in Our People.