Quality Assurance Team

The Quality Assurance team is responsible for all aspects of Quality Assurance which involves our customers and External Contractors.

The Quality Assurance team is responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres.

The team is split into the below sub teams:

Assessment Delivery is managed by Alex Burdon and they are responsible for the external assessment element of our qualifications.  This involves dispatching assessment papers, marking and releasing results for our qualifications with external assessment. The team is also responsible for the recruitment and training of Examiners as well as monitoring and intervening to improve their quality of work.  Assessment Delivery are responsible for ensuring external assessments are carried out under the appropriate conditions including the leadership of visits to centres by Assessment Audit Advisors.

V Certs - externally assessed qualifications, despatch, marking and release of results, recruitment, training and performance management of examiners

[email protected]

Functional Skills - externally assessed qualifications, despatch, marking and release of results, recruitment, training and performance management of examiners

[email protected]

CACHE - externally assessed qualifications, despatch, marking and release of results, recruitment, training and quality of work of examiners

[email protected]

Quality Assurance Processing (QAP) - for queries around the processing of assessments

[email protected]

The External Quality Assurance (EQA) team is managed by Kay Barrass and is responsible for the quality assurance of all internally assessed products. This includes centre approval, centre monitoring and evaluation. We are responsible for the recruitment, training and performance of our External Quality Assurers who carry out this centre monitoring. Our team can be contacted via the following mailboxes depending on your query:

The POUAT (Product Owner & User Acceptance Testing) team are responsible for some of NCFEs platforms and managing relationships with the 3rd party suppliers who own those platforms. The main ones we’re responsible for are the NCFE Portal and the NCFE Online Assessment platform (Surpass owned by BTL). We also manage the relationship with Adare who print our certificates.

We oversee the day to day running of these platforms, and the team support the main functions of the platforms (eg managing certification, online assessments). We work with colleagues across the business to ensure training is available and knowledge is up to date, and we maintain customer facing and internal colleague documentation. We work on any developments and maintenance needed on those platforms and address issues or bugs that may occur.

We work with the 3rd party suppliers on a daily basis and have regular service review meetings to ensure the platforms and the service is performing as it should. We’re involved in developments and changes to the platforms and stay engaged with the suppliers to ensure we’re involved in those developments and changes, and to ensure they’re fit for purpose for NCFE and our customers.

Customer Compliance & Investigations is managed by Vicki Metcalf and is responsible for ensuring Customer Quality Standards have been met and investigating any allegations of failures. Where issues are identified which indicate that centre quality standards have not been met, the Customer Compliance team will undertake a review to determine the facts.  If this information indicates malpractice or maladministration has taken place then a formal investigation is launched to work out what has happened and how we can put things right to ensure the learner experience and our reputation is not put at risk.

 

Jayne Consadine

Jayne Consadine

Head of Quality Assurance

Tel: 0191 240 8813
[email protected]
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POUAT (Product Owner & User Acceptance Testing)

Claire Appleby

Claire Appleby

QA Manager (Digital Portal, Registration and Certification)

Tel: 0191 211 3812
[email protected]
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Glyn Walker

Glyn Walker

UAT Co-ordinator

Tel: 0191 211 3812
[email protected]
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Stephen Carrigan

Stephen Carrigan

Quality Assurance Processing Team Leader

Tel: 0191 239 8000

[email protected]

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Toni Brooks

Toni Brooks

Online Assessment & E-Marking Manager

Tel: 0191 239 8093

[email protected]

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Customer Compliance & Investigations

Vicki Metcalf

Vicki Metcalf

QA Manager

Tel: 07384468641

[email protected]

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Steven Watson

Steven Watson

QA Leader

Tel: 07384468641

[email protected]

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Stephen Pritchard- Hawke

Stephen Pritchard- Hawke

Customer Compliance Officer

Tel: 0191 2398815

[email protected]

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Joanne Scorer

Joanne Scorer

Customer Compliance Officer

Tel: 0191 240 8897

[email protected]

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Bev Smith

Bev Smith

Customer Compliance Officer

Tel: 0191 2408881

[email protected]

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Caroline Staines

Caroline Staines

Customer Compliance Officer

Tel: 0191 2398100

[email protected]

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