Coronavirus - information and advice for customers and learners

Exceptional arrangements for summer 2020 – awarding, assessment and results

We have now issued over 87,000 results across Functional Skills, level 2 and 3 learners, and we would like to take this opportunity to congratulate centres and learners on their achievements – and the progression they will enjoy in 2020/21.

We understand that you may have questions about the results you have received from us. Please see our frequently asked questions here to help answer your queries.

If you still haven’t received your results, please do get in touch with us as soon as possible so we can advise you what information we require to complete the process. You can get in touch with us on 0191 239 8000 or via [email protected]. We will respond to your email within 48 hours and your query will take between 3 and 8 working days to resolve, depending on the complexity and the speed at which you can provide the missing information that we require. 

Enquiries about results and appeals

The deadline for submitting appeals for this summer’s results was 17 September.  Please contact Customer Support if you have any further queries on this.

In scope qualifications

You can remind yourself of the list of NCFE and CACHE qualifications in scope for exceptional arrangements and how they will be assessed by accessing this easy-to-use spreadsheet here.

Submission of Centre Assessed Grades

If you’d like more information on this process, this can be accessed here.

Mid-Flight and Partial Learners

As part of the estimation process, CAGs could be submitted for mid-flight and partial outcome learners. As stated within our guidance, CAGs for internally assessed components will not be quality assured at the same time as externally assessed components.

Adaptation and delay

For qualifications which have a mitigation of adaptation or delay, the below guide provides information for over 125 of our adapted qualifications which you can view by sector.

NCFE Guidance on summer 2020 awarding: Adaptation and Delay

External Quality Assurance and Direct Claim Status

You can read more about our EQA processes during this time, as well as Direct Claim Status, here.

Finance queries

For more information and support on finance queries please take a look at this page.


We have created a list of resources which can be used by learners, parents and centres to support remote learning. These resources can be found here.

We understand that the Covid-19 pandemic brings a huge range of challenges when it comes to mental health and general wellbeing. With this in mind, we’ve collated a list of websites and resources which may prove to be a useful reference tool during this time - you can access this here.

Planning ahead for 2020-2021

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Keeping end-point assessment on track

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