On 9 April, the Secretary of State for Education advised Ofqual that assessments for vocational and technical qualifications (including Functional Skills) cannot proceed as planned this summer, given the Covid-19 pandemic and the resulting Government measures put in place. With this in mind, NCFE has been working closely with Ofqual, JCQ and other awarding organisations to develop a fair and  consistent approach to assessment and costs.

As this work further develops, we will be in a position to clarify how we can support centres with any savings such as rebates, discounts or refunds for resit fees, cancelled assessments or late booking fees. It is our intention to pass on any benefits of cost savings, whilst taking into account additional costs incurred resulting from the exceptional assessment arrangements this summer. Thank you for your patience and continued support during this challenging time.

Please see our FAQs to support you with invoicing and other financial queries and processes. Read our Finance FAQs below.

Finance – Customers

The finance team is continuing to work as normal which means you will still receive emails, invoices, statements and reminder notifications from the Finance Team. You can call the team on 0191 2408810, however it may be easier for you to email [email protected] and we will respond directly. Our usual response time is 24 hours, however there may be circumstances beyond our control which mean we are unable to respond or answer your customer query within this timescale, rest assured we will do our best to respond as soon as we are able to do so.

Can I extend my payment terms without talking to you about it? 

If you are experiencing any payment to terms difficulties please contact our credit control team to discuss the options available to you via email at [email protected] or call 0191 2408810. 

I pay by cheque but the payment is not showing on my latest statement, why is this? (Updated 15/04/20)

As from 18 March 2020 we will no longer be working from the Head Office and any cheques received will not be banked and will not be considered to be cleared funds until we are in a position to bank them.

This situation can be avoided by making payment over the phone by card (please telephone the finance team on 0191 240 8810) or by BACs payment to the bank account details shown on the invoices.

Finance – Suppliers

The finance team is continuing to work as normal, so there are no changes to usual processes. The team is however working remotely, not from our head office so please do not send anything to the team via post. The team can be contacted by phone (0191 240 8810) or email ([email protected]). Please allow the usual response time of 24 hours for email enquiries.