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Coronavirus (COVID-19) customer update

Keeping end-point assessment (EPA) on track

We’re committed to supporting our customers every step of the way. During these challenging times, we’re proud to demonstrate that commitment and offer you more when it comes to EPA.

Supporting you digitally  

To keep end-point assessment accessible and on track, we’ve proactively worked with our regulators to enable flexibilities and expanded our digital solutions so that all assessments can now take place remotely.

Our digital first approach allowed us to respond quickly to the changing situation presented by COVID-19 and meet the needs of providers, employers and apprentices, with proctoring successfully implemented straight away.


The proctoring process has allowed us to continue during lockdown and the assessor was very professional and understanding. The support we have received has been excellent, NCFE always provide a rapid response and have guided our college through this difficult time.

In recognition of the additional cash flow challenges many organisations are facing, we’ve reduced our prices where flexibilities have been applied and extended our payment terms to support you.

Keeping you in the loop

Not only have we been sharing clear guidance and updates on EPA flexibilities and the rapidly changing situation as soon as we have it, we’ve been joined by over 1,000 attendees at our monthly check-in webinars.

The check-in webinars are very relevant and I really enjoy them. I feel that the information provided is clear and delivered in an easy to understand manner. Thank you for providing these sessions.

EPA Plus webinars

Sign up to our upcoming webinars to stay in the loop and take a look at our previous sessions.

Find out more

System links and support guides

We’ve created a number of support guides to assist you in using our systems for EPA admin and delivery, including guidance on remote EPA.

Download guides