Functional Skills feedback request

Candidate feedback…you’ve got it!

NCFE are delighted to announce the launch of another new Functional Skills initiative designed to support you and your learners…Learner feedback for Functional Skills external assessments (online & paper based)!

One of the main questions NCFE has received since the launch of Functional Skills has been “can we get learner feedback on their external assessment?” Up until now we’ve only been able to provide generic feedback through our Chief Examiner Reports but now you can get individual learner feedback for your Level 1 & 2 Functional Skills external assessments.

What feedback do I get?

As all our Functional Skills external assessments are examiner marked it is not possible to give feedback to every learner on every external assessment. However if your learners did not achieve, or got within 10% then you can apply for feedback on their external assessment.

This feedback report will identify areas of the relevant level Skills Standards and Coverage and Range for Functional Skills on which the learners require development. Due to the nature of our assessments we can’t give specific examples of tasks that learners failed to achieve.

We have some examples of our feedback reports below:

How does it work?

There are 4 different versions of the reports available to you. Each report is per subject and cannot be mixed across different subjects and assessments (English Reading and English Writing are separate assessments so count as a separate learner/cohort report), this is due to each report being compiled by an individual subject specialist.

The individual learner report will give you feedback on that specific learner identifying the areas of the relevant level Skills Standards and Coverage and Range that learner requires development on. The feedback reports for 2 or more learners will identify the areas the group of learners (not individually) need to work on.

You can request these reports as detailed in the table below:

Feedback Type Centre Fee
Individual Feedback Report £40
Feedback Report for 2-5 learners  £70
Feedback Report for 6-10 learners  £90
Feedback Report for 11-20 learners  £120

How do I get feedback?

Please complete the online form below, we recommend you send in your requests as soon as possible and it must be within 3 months of the assessment date. We will get the report to you within 10 working days.

Guidance Notes

You should complete this form if you want us to provide a comprehensive report on Functional Skills external assessments for those learners who didn’t achieve their assessment to support their development for re-sit. 

We recommend that you send in your request as soon as possible after you, and your learner agree you want a report on their result as the report received will identify key areas for improvement as well as commenting on areas performed well. 

If you wish to appeal a result please complete our appeals and enquiries about a result form and return to your Customer Support Assistant (CSA).  Further information about the appeals process can be requested from your CSA, or you can refer to our Appeals and Enquires about results policy.

What happens next?

  • When we’ve received your form we’ll be in touch within 3 working days to let you know what’s happening
  • We’ll aim to complete the report within 10 working days
  • A report will be completed by a subject specialist Examiner.

Please note your report will identify areas of the relevant level Skills Standards and Coverage and Range that learners require development on.  Due to the nature of our assessments we can’t give specific examples of tasks that learners failed to achieve.

Functional Skills feedback

This is so the Examiner can consider further recommendations eg. Learning hours, practice assessments, resources utilised, diagnostic tests
eg. work based, classroom, age etc, so we have an understanding of how the qualification is delivered prior to the External Assessment