Our LiveChat, email support and phone lines will be unavailable from 1-3pm on Tuesday 5 December as colleagues are attending an important business update and training event. If you have a T Level query during this time, you can email [email protected] or call 0191 240 8862. All other queries will be answered as quickly as possible after this time.
Here you will find answers to commonly asked questions by exams officers, teachers and tutors, and learners. The FAQs cover everything from becoming an approved centre, registering learners, and claiming certificates, to information about qualifications and our complaints procedure.
If you have a question that isn't covered, you can always use our Livechat feature, or contact the Customer Support Team:
Email: [email protected]
Tel: 0191 239 8000