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NCFE | Complaints

If you're unhappy... If you want to make a complaint about an NCFE approved centre, we’ll do everything we can to help. However, before we can get involved, we need you to do the following: firstly, raise your concerns with the centre directly an…

EPA Plus Customer Service Specialist

Customer Service Specialist is an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries.


Appeals and complaints

We’re listening! If we’ve done something to dissatisfy you, we want to put it right! We pride ourselves on our customer service and want to rectify the situation as quickly as possible. If you’re a learner, please visit our learners' section. Our c…

Develop Procedures and Practice to Respond to Concerns and Complaints

Training Providers

This dedicated area for training providers allows you to identify and procure all the qualifications and resources you need to help maximise your funding and support learner outcomes. Powerful solutions Our Apprenticeship and Traineeship offerings h…

Apprenticeship Framework Components

Apprenticeship Framework Components What apprenticeships involve Learners completing an apprenticeship work alongside experienced staff, gaining job-specific skills while earning themselves a wage. They’re also given time for study which is related …

Making a complaint

Making a complaint We’re sorry that we have done something that has made you dissatisfied with our products or services. When something has gone wrong, we want to know so we can put it right as quickly as we can for you. You may find the answer to y…

Celebrating success with NCFE Apprenticeship Services

NCFE is partnered to work with over 130 training providers, colleges and employers in the UK, including companies like Virgin Trains and Greggs, to deliver EPA across a range of apprenticeship standards

A register too far?

At the end of June, it was announced that a new register for apprenticeship providers would be opened in July 2018. Its purpose? To require providers to register before they can bid for apprenticeship training contracts with public sector employers a…

Vocational qualifications improve learners’ employability

Ensuring young people leave their formal education ready for the workplace is a difficult task but one which providers have been challenged to deliver on as part of their careers education and commitment to employability skills.

5 benefits of accredited training

Getting your internal and external training accredited can provide employers, companies and learners with a range of benefits that can add to the value and quality of your training programmes.

Young carer used her V Cert to boost attendance

Keeley Crompton, Chorlton High School learner, awarded Highly Commended in the Learner of the Year – Against All Odds category in NCFE Aspiration Awards, while completing her Level 2 Certificate in Food and Cookery.

NCFE joins the Joint Council for Qualifications

We’re delighted to announce that we’ve joined the Joint Council for Qualifications (JCQ), a membership body which comprises the eight, now nine, largest providers of qualifications in the UK.

Adapting to support apprentices through COVID-19

EPA Plus has been responding quickly to the changing situation presented by COVID-19 to meet the needs of providers, employers and apprentices, and we’d like to share the results of this.

Case Study: Celebrating ten years of success

Based in Birmingham, Open Study College is one of the leading distance learning providers in the UK, offering over 450 courses. So far over 60,000 people have improved their career prospects with an Open Study College course.

Team Leader apprentice completes end-point assessment

Tony Rossiter has successfully completed end-point assessment for the Level 3 Team Leader/Supervisor apprenticeship standard. Tony works as a Senior Engineering Change Coordinator and decided to do the Team Leader/Supervisor apprenticeship at a later…

Routes to Success - Map your curriculum | Training providers

Routes to Success - Map your curriculum Whether you’re a training provider or based in a college or school, a carefully planned curriculum and the ability to map your learners’ progression are essential components of any programme of study. That’s w…

Legal Information

Legal Information Covid-19 Risk Assessment Our Covid-19 Risk Assessment can be found here. External Parties Information Security Requirements Policy Download here Privacy Notice NCFE (the “we”, “us”, “our”) (registered company number 02896700 and re…

Direct Claim Status (DCS)

Direct Claim Status (DCS) To encourage best practice, we offer a reward system called Direct Claim Status (DCS). When you achieve DCS, you‘ll be able to claim learner certificates without needing authorisation from your External Quality Assurer (EQA…

Results following summer 2020 awarding

Results following summer 2020 awarding We have issued over 83,000 results across Functional Skills, level 2 and 3 learners over the past few weeks, and we would like to take this opportunity to congratulate centres and learners on their achievements…

Flexible Vacancies

Flexible Vacancies We’re looking for passionate, enthusiastic and dedicated people to join our current team of 150+ flexible workers. We want to make a difference in the world of education. We offer exciting and innovative qualifications across th…


Q&As We haven’t received results for some of our learners.  Why? In the vast majority of circumstances, we shared level three results with centres in time for distribution to learners on Thursday 13 August and level two results for distribution on T…

Recent history should be a warning against changing the apprenticeship levy

The ongoing slump in apprenticeship starts since the apprenticeship levy was introduced has emboldened the lobbyists, and those with vested interests.

The importance of English and maths in the skills system

The importance of English and maths in the skills system Mark Dawe Chief Executive, AELP The legacy of the recent policy approach to English and maths is grim and employers constantly complain about its impact.  9 million adults have literacy and ma…

Offering our qualifications | Training Providers

Offering our qualifications Choosing the NCFE qualifications you offer Whether you’re a centre looking to work with us for the first time or you’re a centre who has worked with us before, getting started with NCFE qualifications couldn’t be easier! …



Find our qualifications, learning resources and delivery support on our dedicated website QualHub