Our live chat and phone lines will be closed from 9:45 on Thursday, 6 November, as all of our colleagues are attending a business update event. During this time, you can email [email protected] or alternatively, you may find the answer to your query on our website. We will reopen our lines from 12:00 on the same day and will respond to any emails received as soon as possible.
Changes to our onscreen assessments
Due to the withdrawal of Adobe Flash Player, we’re making some changes to the content of our onscreen assessments later this year. We’re rebuilding all the live and sample onscreen assessments in our platform. These will be launched in May 2023 and the assessments will look a little different.
We aren’t changing our system or the scheduling process; these will all remain the same, the only change will be the way the tests look when a learner logs in.
We’re aware that you and your learners will need support understanding and familiarising yourselves with the changes. We’re therefore releasing updated sample assessments in March 2023, in advance of live sittings. Our provider development team are working on a range of materials to support you with the transition and these will be available by 31 March 2023.
We’ll continue to communicate with you about these changes over the coming weeks and throughout the go-live process to ensure you have all of the information you need to support your learners.