Customer and Learner Support | NCFE

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Customer and Learner Support 

In this section you'll find qualifications, resources, approvals, and everything you need to know about onboarding, quality assurance, using the Portal, moderation and assessment, certificates, training events, forms, support visits and more.

You'll also find a dedicated area to support the delivery of Essential Digital Skills, Functional Skills, T Levels and V Certs, including curriculum support and assessment resources.

Whether you’re an NCFE customer who needs to contact us, or a learner wanting to know where you can study NCFE qualifications, you’ll find all you need in the links below:

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Keep up to date with the latest information about our products, qualifications, processes and more.

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Exams officers updates

Here you'll find resources, and key dates for your diary for reasonable adjustments and delivery support.

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VTQ timely delivery of results

The first term-time checkpoint to ensure timely delivery of your learners' results is open. Find out what actions you need to take before 31 January.

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Download the updated funding tracker

Our latest funding tracker now includes details for 2025/26 — helping you plan ahead with confidence.

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Onboarding
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Delivery support
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Preparing for quality assurance reviews
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Assessment support
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Mandatory policies and fees
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