Our live chat and phone lines will be closed from 9:45 on Monday 9 November as all of our colleagues are attending a business update event. During this time, you can email [email protected] or alternatively, you may find the answer to your query on our website. We will reopen our lines from 12:00 on the same day and will respond to any emails received as soon as possible.
External quality assurance support reviews
When you register learners on our qualifications, you’ll be allocated an external quality assurer (EQA), who will carry out two free reviews per quality assurance (QA) group per academic session.
If you require additional support with the delivery of your qualification, an EQA support review may be beneficial.
Support reviews are tailored to your centre’s individual needs and can provide guidance on:
- planning for qualification delivery
- understanding assessment criteria before delivery begins
- strengthening internal quality assurance processes
- addressing specific delivery or compliance challenges.
Important Information
- Support reviews are available remotely or in person.
- Additional charges apply.
- Fees are outlined below and in our Fees and Pricing.
- We are unable to offer support visits for our V Cert Model 5 qualifications.
Support reviews can be requested at any time by completing the request form below.
For tailored support, we encourage you to clearly outline your requirements so we can ensure the support provided is as effective and relevant as possible.