Contact Us - NCFE Customer Service | NCFE | NCFE

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Contact us

Contact us 

We’re here to support you. 

Here are all the contact details you need, so that you can reach the right person quickly and easily. 

Our opening hours are Monday-Thursday 8:30am-5pm and Friday 8:30am-4:30pm, excluding bank holidays and the period between Christmas and New Year. 

General enquiries 

For queries about our Portal, systems or general administration:  
Email: [email protected] 
Tel: 0191 239 8000 

Switch to NCFE 

For queries about switching your provision to NCFE: 

Email: [email protected] 


For queries about payments to NCFE: 

Email: [email protected]
Tel: 0191 240 8810 

End-point assessment (EPA) 

For queries about our EPA service: 

Email: [email protected]
Tel: 0191 240 8950 

Skills assessment

For queries about our skills assessment tools and resources:

Email: [email protected]
Tel: 0300 102 1023


If you’ve taken an NCFE qualification and need further information, or you’re interested in finding an NCFE approved centre to study a particular qualification, visit our learner support or replacement certificate page. 

Need to speak to someone quickly? 

Simply click on the Q&A and Live Chat tab on the right-hand side of this page to get answers to your questions instantly. 

How to find us 


Quorum Park 
Benton Lane 
Newcastle upon Tyne 
NE12 8BT 

Making a complaint

We’re sorry if you’re not entirely satisfied with our products or services. Please let us know the issue and we’ll do everything we can to put it right. 

Information about making a complaint

Press and Media contact

For more information on NCFE, Press releases and general media enquiries please contact [email protected].

You can also get in touch directly with our Head of PR and Communications, Lindsay Plumpton for urgent media enquiries: [email protected].

For out of hours support please call 0800 260 6924.

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