Learner support | NCFE | NCFE

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Learner support

While we don’t currently work directly with learners – our qualifications and learning support products are delivered by further education centres or independent training providers – everything we do at NCFE is learner-focused to give you the skills, knowledge and experience to succeed in life and work, whatever the future holds.

About NCFE 

We believe that every learning experience should create new opportunities. We envision a world where everyone has the opportunity, means and motivation to access high-quality education and fulfil their potential.

We’re committed to supporting you to realise your true potential and, in turn, contribute to a sustainable community and productive workforce.

Our qualifications

Our portfolio includes qualifications from entry to advanced level across many sectors, helping individuals to learn throughout their lifetime. Whatever your starting point and your ambitions are, you’ll find a qualification that will give you the knowledge, skills and behaviours you need.

Discover our range
of qualifications 

You can learn more about our qualifications and career opportunities in our sector specialisms section.

Where can you study an NCFE qualification? 

Visit the centre search on QualHub where you can search for centres near you that deliver qualifications in the sector that you’re interested in. Please contact the centre directly to find out more or apply to study.

Our duty of care 

No learner should be left behind. So, if we permanently withdraw approval from your centre or stop trading with them for financial reasons, we may: 

  • Allow you to complete the qualification at the centre, subject to specific conditions agreed between us and the centre 
  • Support you to make arrangements to complete your qualification at another NCFE approved centre 
  • Give you the details of other awarding organisations who offer the same, or similar, qualification to the one you were studying with the NCFE centre. 
Your contact details  

We don’t have access to your contact details. We’ll only request these for quality assurance, and your centre will let you know if we make this request.

In general, learners won’t receive proactive contact from us. However, if you’re an apprentice, you may hear from our end-point assessment (EPA) team.

Making a complaint 

Before you make a complaint about one of our centres, please raise your concerns with them directly, following their complaints process. They may be able to help you.

If you’re unhappy with their response, please send us a copy of your complaint and any response, and we’ll look into it.

If your centre hasn’t responded to your complaint, please contact us and we’ll get in touch with them for you.

To make a complaint about us, please see our making a complaint page.

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