Our LiveChat, email support and phone lines will be unavailable from 1-3pm on Tuesday 5 December as colleagues are attending an important business update and training event. If you have a T Level query during this time, you can email [email protected] or call 0191 240 8862. All other queries will be answered as quickly as possible after this time.
Approvals and registrations FAQs
Please use the categories below to find the relevant answer to your question.
How do I become an approved centre?
Find the qualifications you’re interested in offering on our qualification pages and click deliver this qualification. Once you’ve added everything you wish to gain approval for, click the basket icon and click 'apply for approval to start delivering'. You'll then be taken to our online application form.
Where can I locate the qualification codes for the programmes I want to gain approval for?
You can access the qualification codes using our qualification search. You should be able to locate the qualification by searching using a keyword or course title. When you go to the qualification page, the code will be in the ‘Reference number’ box. Alternatively, expand your search using the advanced search feature.
How can I find out which qualifications I'm currently approved for?
You can view the qualifications that you’re currently approved for by logging into the Portal. Access the Programmes tab and filter your search to show only your approved programmes.
What are the costs involved in becoming an approved centre with NCFE?
Please see our latest Fees and Pricing document found in the Policies and Documents section.
What can I expect from an approval visit?
Please refer to our preparing for an approval review page.
How can I make registrations with you?
You’ll need a Portal account to register your learners with us. You can register on the Portal by filling in your information on the Portal registration page.
Once you’re logged in, click the registrations tab and follow the steps to process your registrations. If you need further support, please use the Portal handbook.
How am I invoiced for the registrations I've processed?
We send you a consolidated invoice statement each month, showing all your transactions for that month. You’ll receive this in the first week of each month. For further information see our Invoicing Policy.
How can I check if my learner is already registered?
Log in to the Portal and click the search tab. You can search using the learner’s forename, surname or date of birth.
Can I cancel a registration that I've made in error?
You can cancel a registration by sending an email to [email protected]. If the cancellation is made within 5 days of registration, you’ll be refunded the registration fee.
If outside of the 5 days you can withdraw your learners without any charge however the registration fee is not refunded.
The fee for this service can be found in our Fees and Pricing document.
Can I reinstate a learner that was previously registered?
A learner that has previously been cancelled cannot be reinstated and must be re-registered with us.
If the learner has been withdrawn they can be reinstated at any point within their two year registration period. Our customer support team will reinstate the learner for you.
Can I amend the name of a learner that I’ve registered?
You can amend a learner’s name when you claim their certificate on the Let’s Claim screen of the Online Certification process.
Using this function you can correct a spelling error in the learner’s name.