Approvals and registrations | FAQs | NCFE

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Approvals and registrations FAQs

Please use the categories below to find the relevant answer to your question.

Find the qualifications you’re interested in offering on our qualification pages and click deliver this qualification. Once you’ve added everything you wish to gain approval for, click the basket icon and click 'apply for approval to start delivering'. You'll then be taken to our online application form.

You can access the qualification codes using our qualification search. You should be able to locate the qualification by searching using a keyword or course title. When you go to the qualification page, the code will be in the ‘Reference number’ box. Alternatively, expand your search using the advanced search feature.

You can view the qualifications that you’re currently approved for by logging into the Portal. Access the Programmes tab and filter your search to show only your approved programmes.

Please see our latest Fees and Pricing document found in the Policies and Documents section.

Please refer to our preparing for an approval review page.

You’ll need a Portal account to register your learners with us. You can register on the Portal by filling in your information on the Portal registration page.

Once you’re logged in, click the registrations tab and follow the steps to process your registrations. If you need further support, please use the Portal handbook.

We send you a consolidated invoice statement each month, showing all your transactions for that month. You’ll receive this in the first week of each month. For further information see our Invoicing Policy.

Log in to the Portal and click the search tab. You can search using the learner’s forename, surname or date of birth.

You can cancel a registration by sending an email to [email protected]. If the cancellation is made within 5 days of registration, you’ll be refunded the registration fee.

If outside of the 5 days you can withdraw your learners without any charge however the registration fee is not refunded.

The fee for this service can be found in our Fees and Pricing document.

A learner that has previously been cancelled cannot be reinstated and must be re-registered with us.

If the learner has been withdrawn they can be reinstated at any point within their two year registration period. Our customer support team will reinstate the learner for you.

You can amend a learner’s name when you claim their certificate on the Let’s Claim screen of the Online Certification process.

Using this function you can correct a spelling error in the learner’s name.