Our LiveChat, email support and phone lines will be unavailable from 1-3pm on Tuesday 5 December as colleagues are attending an important business update and training event. If you have a T Level query during this time, you can email [email protected] or call 0191 240 8862. All other queries will be answered as quickly as possible after this time.
FAQs for learners and parents
Please use the categories below to find the relevant answer to your question.
You can use the qualification search, from here you can enter the title of the qualification or qualification ref number. You can then select the qualification that appears in the search. All the relevant information regarding the qualification is situated in the qualification detail section.
You can find out more about NCFE’s purpose, our reach and impact and our teams by clicking on the About NCFE tab in the website header.
Please contact the centre you studied with as they'll be able to give you an update on the status of the certificate or result you’re waiting on.
To request a replacement certificate you will need to complete a replacement certificate request form which can be found here.
It’s important that you raise your complaint with your training provider in the first instance and you should follow their complaints procedure. complaints procedure initially. Once you’ve exhausted this, you can make a complaint directly with NCFE. Take a look at our complaints policy.
Take a look at our complaints policy.
Search for the qualification you're interested in using the qualification search, then type your postcode or city/town into the grey box on the qualification page under 'Find a centre'. Browse the map that displays the nearest centres to you which are able to deliver that qualification. Contact the centre of your choice for more information.