Appeal timescales, review and outcomes
If accepted at the preliminary stage, we will aim to resolve an appeal within 20 working days of acceptance. An appeal outcome report will be sent within 5 days of the decision being made, either upholding or rejecting the appeal at this stage.
You have the right to submit an appeal to Stage 2 Appeal Hearing following completion of the Stage 1 appeals procedure if you are not satisfied with our decision/outcome. We will aim to confirm acceptance within 5 working days, and once the committee have made a decision you will be informed within 5 working days.
If the Stage 2 review found that we had not correctly applied our processes, procedures or policies fairly or consistently, we will send you an appeal outcome letter or email, which will include remedial actions to be completed, including appropriate timescales.
If the Stage 2 review found all processes, procedures and policies to have been applied correctly and in a fair and consistent way the appeal will be rejected. The decision of the Independent Appeals Committee is final and will complete our appeals procedure. We will not accept any further appeal.
Should you disagree with the decision, you have the right to express your dissatisfaction regarding our actions, products or services through our Complaints Procedure.
Fees
A fee is charged for an appeal submission. If following the appeal the outcome is not in favour of the appellant, we will invoice in accordance with the fees below.
Service
|
Cost
|
Stage 1 – Review
|
£160
|
Stage 2 – Appeal Hearing
|
£375
|
Stage 1 – Review (T Level only)
|
£100
|
Stage 2 – Appeal Hearing (T Level only)
|
£300
|
For current information on NCFE fees, please refer to our fees and pricing document.
How to submit an appeal
Please complete the appeals form and email to [email protected] within the required timescales.
For EPA appeals, please send the form to [email protected].
Contact us at [email protected] if you have any further queries.