A-Z Support
To help you find the support you need quickly you can use our A-Z of support topics.
A
Access arrangements
Access to Scripts
Accessing and uploading assessment material
AI Marking
AI Assessment
Annual Monitoring Review
Appeals
Apply for approval
Approval review
Assessment - online
Assessment and IQA Standard templates
Assessment and Results Queries
Assessment material
Assessment regulations and guides
Assessment support
Assessment Support - V Certs
Assessment variation request
B
C
Centre - become a centre
Centre - find a centre
Centre closures
Centre details - changing contact details
Certificates
Certificates (invalid certificate)
Certificates (sample)
Certification (late certification request)
Change Centre Contact details
Complaints
Conflict of interest
Contact us
Contextualisation of Functional Skills Controlled Assessments
Contingency planning
D
Dates and timetables
Delivery support
Digital Functional Skills (Delivery Support)
Direct Claims Status
E
E Portfolio
Enquiries about results and assessment decisions
Essential Digital Skills (delivery support)
Events
Exams Officer FAQs
Exams Officers
Exams officers (support materials)
Exams Officers Updates
External quality assurance
External timetables
F
FAQs
Fees
Find a centre
Functional Skills Delivery Support
Funding
G
H
I
Incorrect grade submission
Invalid certificate form
Invigilation
Invigilation exception requests (functional skills)
IQA and Assessment Standard Templates
IQA training
J
K
L
Late certification request
Learner support
Legal information
M
Malpractice and maladministration
Mandatory policies and fees
Moderation
N
O
P
Paper modification request
Past papers
Policies
Portal
Portal user guide
Post-results
Postage (Return of assessments/ Yellow label service)
Practice Assessments (Functional Skills)
Professional Development Week
Q
R
Reasonable adjustments
Registration (late registration request)
Registrations and booking
Regulations and Guides (Assessment)
Remote Invigilation
Remote invigilation - Learners
Replacement certificates - centres
Replacement certificates - Learners
Request for contextualisation of Functional Skills Controlled Assessments
Reschedule planned review
Results
Results (Learners)
Results (T Levels)
Results Queries
Return of assessments
S
Sample certificates
Scripts (Access to)
Service messages
Special Arrangements
T
T Level Portal
Templates
Term time checks
Timely delivery of results
Timetables
Training
Transfer of Achievement (Functional Skills English)
U
V
V Cert Assessment Support
Variation request
Verification of achievement form
W
X
Y
Z