Contact Us

Our approach to customer service makes us different – easy to do business with, flexible and responsive. You can contact us on 0191 239 8000 or by emailing [email protected]

Have you checked out our FAQ section to find the answer you're looking for?

Please use the navigation links as a guide to find the right service for you.

To make it even easier to contact us we’ve set up a number of dedicated phone lines and email addresses to make sure your query reaches the right person first time and gets dealt with as quickly as possible:

General Enquiries

Are you new to NCFE or our qualifications, working at a College or Training Provider running NCFE qualifications or have a general question about NCFE?

Email:   [email protected]

Tel:       0191 239 8000

Switching to NCFE

Do you want to move from your current provider to NCFE? We'll organise everything for you.

Email:   [email protected]

Tel:        0191 240 8833


Do you work with NCFE qualifications in a school, or are you interested in moving to NCFE? Speak to our dedicated schools team.

Email:   [email protected]

Tel:        0191 240 8822


Have you taken an NCFE qualification or are you interested in studying at an NCFE approved centre? Speak to our dedicated learners team.

Email:   [email protected]

Tel:        0191 240 8811


Do you have a query about payments to NCFE? Speak to our Finance Team.

Email:    [email protected]

Tel:        0191 211 3821

Opening hours

Monday - Thursday 8:30-17:00*
Friday 8:30-16:30*
Saturday - Sunday Closed


*Excluding Bank Holidays and the period between Christmas and New Year


How to find us


Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BT


We have free on-site parking available for visitors.  If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your stay.