We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 8.30am – 5.00pm from Monday to Thursday and 8.30am – 4.30pm on Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Making a complaint
We’re committed to providing the best products and service, however, we know that from time to time, things don’t always go according to plan
If you have a complaint regarding the centre you are studying at, or the qualification you are studying, you must firstly instigate the internal complaints procedure within your centre. This provides them with a chance to address the issues raised.
Once you have exhausted the complaints procedure at the centre you are studying at and it has been resolved but you still have concerns that you'd like to raise then please submit a complaint to NCFE.
To make a complaint, please use the following complaints form.