We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Lifetime Skills Guarantee - request a callback today
Request a callback today
Why choose NCFE?
When you decide to work with us, you’re choosing:
- Products and services developed by experts in their fields who understand sector skills gaps, as well as current and future employer requirements
- The best possible start for your learners or customers, who will master the skills they need to progress in work and in life, across a lifetime of learning
- Deep expertise in a number of specialist sectors, with the highest quality qualifications, content and transformational learning experiences in these areas
- Skills diagnostic and assessment tools, developed specifically to help you support your learners’ individual needs through assessing their starting points
- Customer service with a 96% satisfaction rate and world-class Net Promoter Score (NPS)*, thanks to our clear service-level agreements, multi-channel service, end-to-end support with dedicated account management, curriculum planning expertise, and transparent pricing
- An educational charity with a 170-year heritage in vocational and technical learning, that is working with a network of collaborators to shape smarter solutions around the greatest learning needs.
*NCFE has an NPS of 81, putting us in the world-class category. Our customer satisfaction score (CSAT) is 4.83 out of 5. Statistics correct as of January 2022