Understand How to Communicate With Customers
(H/507/5969)
Understand How to Communicate With Customers Using the Telephone
(Y/507/5970)
Understand How to Handle Customer Information
(D/507/5971)
Understand How to Deliver Customer Service Online
(H/507/5972)
Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
(K/507/5973)
Understand How to Handle Objections, Promote Additional Products or Services and Close Sales
(M/507/5974)
Understand How to Develop Customer Relationships
(T/507/5975)
Understand How to Process Sales Orders and Provide Post Transaction Customer Service
(A/507/5976)
Principles of Equality and Diversity in the Workplace
(K/507/5911)
Understand How to Develop Working Relationships With Colleagues
(F/507/5896)