About this qualification
This qualification is part of a suite of knowledge-based qualifications. It has been developed to enable learners to progress into employment in customer service roles or onto higher level studies. This qualification is suitable for use within a Study Programme.
Who is it suitable for?
This qualification is suitable for learners aged 16 and above.
What are the entry requirements?
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a level 1 qualification.
How is this qualification structured?
To be awarded the NCFE Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units and 4 optional units.
How is it assessed?
The NCFE Level 2 Certificate in Principles of Customer Service is assessed via an internally assessed and externally moderated portfolio of evidence.
What related qualifications can you progress to?
Learners who achieve this qualification could progress to other qualifications in the business sector.
Career opportunities
This qualification has been developed to enable learners to progress into employment in customer service roles or onto higher level studies.
Funding for our qualifications
Find out more about funding for this and other qualifications on our funding page.
Useful links
Mandatory policies and fees | NCFE
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