NCFE Level 2 Certificate in Principles of Customer Service
Ref:
601/7070/0
Sector:
Business, Administration and Law
Features:
Teaching materials available
Registration & certification fee:
£66.00
Level:
Level 2
Minimum entry age:
16
GLH:
180
TQT:
200
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About this qualification
This qualification is part of a suite of knowledge-based qualifications. It has been developed to enable learners to progress into employment in customer service roles or onto higher level studies. This qualification is suitable for use within a Study Programme.
Who is it suitable for?
This qualification is suitable for learners aged 16 and above.
What are the entry requirements?
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a level 1 qualification.
How is this qualification structured?
To be awarded the NCFE Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units and 4 optional units.
How is it assessed?
The NCFE Level 2 Certificate in Principles of Customer Service is assessed via an internally assessed and externally moderated portfolio of evidence.
What related qualifications can you progress to?
Learners who achieve this qualification could progress to other qualifications in the business sector.
Career opportunities
This qualification has been developed to enable learners to progress into employment in customer service roles or onto higher level studies.
Funding for our qualifications
Find out more about funding for this and other qualifications on our funding page.
Useful links
Mandatory policies and fees | NCFE
Endorsed by
Support materials
Qualification specification (PDF | 408 KB)
Qualification specification (Word) (DOCX | 435 KB)
Support Handbook (PDF | 371 KB)
Teaching materials
Learning Curve Group resources
Refer to external link
Unit breakdown
Principles of Customer Service and Delivery (Y/507/5967 )
Understand Customers (D/507/5968)
Understand Employer Organisations (A/507/5895)
Understand How to Communicate With Customers (H/507/5969)
Understand How to Communicate With Customers Using the Telephone (Y/507/5970)
Understand How to Handle Customer Information (D/507/5971)
Understand How to Deliver Customer Service Online (H/507/5972)
Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers (K/507/5973)
Understand How to Handle Objections, Promote Additional Products or Services and Close Sales (M/507/5974)
Understand How to Develop Customer Relationships (T/507/5975)
Understand How to Process Sales Orders and Provide Post Transaction Customer Service (A/507/5976)
Principles of Equality and Diversity in the Workplace (K/507/5911)
Understand How to Develop Working Relationships With Colleagues (F/507/5896)