About this qualification
This qualification is designed to provide learners with the knowledge, skills and behaviours (KSBs) relevant to developing competence in digital support. This qualification will provide employers with reliable evidence of a learner’s attainment against occupational standard KSBs that form the minimum requirements for entry into occupation.
Who is it suitable for?
This qualification is suitable for learners 19 and above seeking employment in the digital sector.
What are the entry requirements?
There are no specific prior skills/knowledge a learner must have for this qualification. However, learners may find it helpful if they have already achieved a level 2 qualification.
How is this qualification structured?
To be awarded this qualification, learners are required to successfully achieve 7 units from the graded mandatory units and 1 unit from the graded pathway units.
How is it assessed?
This qualification is internally assessed and externally quality assured.
How long will it take to complete this qualification?
This qualification can be completed within one to two years.
Do you need to be working to take this qualification?
Experience in the workplace is not required for this qualification.
Career opportunities
Learners who achieve this qualification could progress to the following job roles:
- digital application technician
- digital service technician
- applications and online service executive
- data administrator
- database administrator
- digital applications specialist
- digital coach
- digital service agent
- digital support professional
- digital systems operator
- digital transformation associate
- ICT support analyst
- IT operations technician
Funding for our qualifications
This qualification may be eligible for funding. For further guidance on funding, please contact your local funding provider.