We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 8.30am – 5.00pm from Monday to Thursday and 8.30am – 4.30pm on Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Summary of policy changes
Updated on [7/11/2024]
We’ve recently completed our annual review of the EPA policies and as part of this review, we’ve made some changes to ensure that our policies:
- are aligned with the system change to epaPRO
- reflect our regulatory requirements to deliver EPA efficiently and effectively
- streamline the process for you as our customers.
What has changed within the policies?
We have summarised below the changes that have been made:
Download our epaPRO user guide
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Policy |
Updates |
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EPA Regulations for the Conduct of End Point Assessment V6.0 |
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EPA Enquiries and Appeals Policy V5.1 |
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EPA Reasonable Adjustments and Special Considerations Policy V4.1 |
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EPA Cancellation Re-sit and Re-take Policy V4.5 |
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