We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Summary of policy changes
Updated on [7/11/2024]
We’ve recently completed our annual review of the EPA policies and as part of this review, we’ve made some changes to ensure that our policies:
- are aligned with the system change to epaPRO
- reflect our regulatory requirements to deliver EPA efficiently and effectively
- streamline the process for you as our customers.
What has changed within the policies?
We have summarised below the changes that have been made:
Download our epaPRO user guide
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Policy |
Updates |
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EPA Regulations for the Conduct of End Point Assessment V6.0 |
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EPA Enquiries and Appeals Policy V5.1 |
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EPA Reasonable Adjustments and Special Considerations Policy V4.1 |
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EPA Cancellation Re-sit and Re-take Policy V4.5 |
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