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EPA Standard
Health care support worker
Healthcare support workers are part of a wider care team, delivering compassionate, high-quality care to individuals. Your apprentice will carry out routine clinical tasks such as checking blood pressure, temperature or weight, and will monitor progress, comfort and wellbeing. They’ll follow clear procedures and respond to straightforward problems, reporting any concerns or changes to the appropriate person.
Level 2 
£3,000 
8 months
Why NCFE?
We’re an approved End-Point Assessment Organisation (EPAO) specialising in EPA delivery across health, education, early years, digital, social care, and business apprenticeship standards. We offer flexible and reliable EPA solutions supported by sector expertise, guidance documents and proactive service and support.
Entry: apprentices will undergo all the checks as per the Early Years Foundation Stage requirements to ensure suitability to work with children.
End-point assessment
The end-point assessment (EPA) for Healthcare Support Worker contains two methods of assessment:
Observation of Practice with Questions
The Observation of Practice with Questions allows the Independent End-Point Assessor (IEPA) to see the apprentice during their normal everyday work. This assessment method is undertaken in the apprentice’s workplace, under normal working conditions, for a total duration of 120 minutes. The Observation itself will last 90 minutes, followed by a 30 minute Questioning session to check the understanding of the knowledge, skills and behaviours (KSBs) observed.
Grading: Fail or Pass.
Professional Discussion Underpinned by a Portfolio of Evidence
The Professional Discussion is a structured discussion designed to draw out the best of the apprentice’s competence and excellence, and cover the KSBs assigned to this assessment method. It is a two-way discussion which involves both the IEPA and the apprentice actively listening and participating in a formal conversation. The apprentice will utilise their Portfolio of Evidence throughout to provide evidence of their practice during the discussion. The assessment duration is 60 minutes.
Grading: Fail, Pass or Distinction
Healthare Support Worker v1.1
Delivering from 1 November 2022
Download standard PDF Skills England standard
Previous versions
Healthcare Support Worker v1
Delivering from 20 May 2016 - 31 October 2022
Download the standard
See the full standard on Skills England