When purchasing a course via the store it will have prompted you to sign in to the Learning Hub or create an account if you didn’t already have one, in order to proceed to checkout. If you successfully completed the checkout process, you should have received two emails from the NCFE Learning Hub; one confirming your purchase (a receipt) and one confirming access to the course. These emails will have gone to the email address you have used to create your Learning Hub account. If you have received these emails, make sure you are signing in with the correct login details (same email address) and you have checked the ‘My Learning’ section of the NCFE Learning Hub to see if the course is available.
If you have not received these emails it is likely you did not complete the checkout process correctly ort the payment was not accepted, and therefore you have not received access. Make sure you follow through all stages of checkout and have received confirmation of your purchase, then go to the ‘My Learning’ section of the NCFE Learning Hub to check you have access your course.
If you have completed the checkout process correctly but are still unable to access the course, please contact [email protected] including the title of the course, your name and email address, and date of purchase.