We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Learner support
Welcome to NFCE's dedicated learner support section - your one-stop shop for all learner queries.
Our qualifications and content solutions are delivered by schools, colleges and independent training providers and, while we don’t work directly with learners, we can support you in a number of areas and assist with where best to direct your questions.
Who is NCFE?
We are a nationally recognised awarding organisation, which means we design, develop, and award qualifications. We work with hundreds of schools, colleges and training providers, across England, Wales and Northern Ireland, who deliver our qualifications to learners.
You’ll find a wealth of information to help you succeed – from replacement certificates to how to find an approved centre near you.
We’ll also advise you when you may need to direct your queries to your college or training provider.
