We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
NCFE Portal update for international learners
We’ve added a new field to the NCFE Portal that enables centres to specify if they have international learners and their respective countries when registering learners. This development improves our quality and reporting processes and ensures accurate documentation of learners’ locations around the world.
Where you already have learners registered, it's important that you check this field prior to certification to ensure it’s correct as our EQAs will use this information when carrying out EQA reviews.
For further information on how to update learners’ locations, please refer to the Portal User Guide.
Contacting the NCFE International team
If the country where your learner is based is not listed in the dropdown menu, please reach out to our dedicated NCFE International team [email protected] for further assistance. They’ll provide the necessary guidance and support to ensure your learners can be supported.