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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Ref:
603/2778/9
Sector:
Retail and Commercial Enterprise
Features:
Teaching materials available
Registration & certification fee:
£66.00
Level:
Level 2
Minimum entry age:
Pre-16
GLH:
125
TQT:
155
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This qualification is suitable for learners aged pre-16 and above.
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
Support materials
Mandatory qualification information
Qualification specification (PDF | 386 KB)
Qualification specification (Word) (DOCX | 393 KB)
Additional qualification information
Qualification factsheet (PDF | 108 KB)
Support Handbook
Support Handbook (PDF | 327 KB)
Teaching materials
Third-Party Resources
Learning Curve Group resources
Price
Refer to external link
Unit breakdown
Mandatory units
Principles of Customer Service in the Hospitality Sector (F/616/7570)
Understand Effective Teamwork in the Hospitality Sector (J/616/7571)
Understand Legislation and Guidance Relevant to the Hospitality Sector (L/616/7572)
Understand Professional Personal Standards in the Hospitality Sector (R/616/7573)