About this qualification

The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality (603/2778/9) is designed for learners who are looking to enter, or progress within, employment in the hospitality sector.

Who is it suitable for?

This qualification is suitable for learners aged pre-16 and above.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 1 qualification.

How is this qualification structured?

To be awarded the qualification, learners are required to successfully complete four mandatory units.

How is it assessed?

This qualification is internally assessed and externally quality assured via portfolio of evidence.

How long will it take to complete this qualification?

This qualification can be completed in one year or less depending on the learner’s knowledge and experience.

Is employment or completion of work/industry placement required for this qualification?

These are not required for this qualification.

What related qualifications can you progress to?

Learners may wish to progress to other qualifications in the hospitality sector.

Funding for our qualifications

Find out more about funding for this and other qualifications on our funding page.

Useful links

Mandatory policies and fees | NCFE including Regulation for the Conduct of External Assessment.

Assessment regulations and guides | NCFE including Qualification Specific Instructions for Delivery (QSID).