Claim learners’ certificates by Friday 11 July. If your qualification doesn’t include an external assessment and learners are expecting results in August, make sure to claim certificates by this date. For qualifications with external assessments, claim within two working days of receiving confirmed results. Find out more on our timely delivery of results page.
NCFE Level 2 Diploma in Business Administration
Ref:
601/3964/X
Sector:
Business, Administration and Law
Registration & certification fee:
£97.50
Level:
Level 2
Minimum entry age:
16
GLH:
229
TQT:
450
Credit value:
45
Return to Search
This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.
Support materials
Mandatory qualification information
Qualification specification (PDF | 1228 KB)
Qualification specification (Word) (DOCX | 486 KB)
Additional qualification information
Purpose statement (PDF | 75 KB)
Teaching/delivery guidance
PLTS mapping (PDF | 130 KB)
Apprenticeship summary (PDF | 107 KB)
Skills CFA assessment strategy (PDF | 147 KB)
e-skills assessment strategy (PDF | 96 KB)
Support Handbook
Support Handbook (PDF | 327 KB)
Unit breakdown
Mandatory units
Communication in a Business Environment (H/506/1893)
Understand Employer Organisations (A/506/1964)
Principles of Providing Administrative Services (J/506/1899)
Principles of Business Document Production and Information Management (T/506/1901)
Manage Personal Performance and Development (L/506/1788)
Develop Working Relationships With Colleagues (R/506/1789)
Optional units
Administer the Recruitment and Selection Process (A/506/1883)
Handle Mail (D/506/1813)
Organise Business Travel or Accommodation (D/506/1875)
Provide Reception Services (H/506/1814)
Provide Administrative Support for Meetings (H/506/1876)
Prepare Text From Notes Using Touch Typing (K/506/1815)
Manage Diary Systems (L/506/1807)
Collate and Report Data (L/506/1810)
Contribute to the Organisation of an Event (L/506/1869)
Employee Rights and Responsibilities (L/506/1905)
Prepare Text From Shorthand (M/506/1816)
Buddy a Colleague to Develop Their Skills (M/506/1895)
Store and Retrieve Information (R/506/1811)
Administer Finance (R/506/1890)
Prepare Text From Recorded Audio Instruction (T/506/1817)
Archive Information (T/506/1865)
Administer Human Resource Records (T/506/1879)
Produce Business Documents (Y/506/1809)
Produce Minutes of Meetings (Y/506/1812)
Meet and Welcome Visitors in a Business Environment (A/506/1799)
Health and Safety in a Business Environment (D/506/1794)
Use a Telephone and Voicemail System (K/506/1796)
Contribute to the Development and Implementation of an Information System (A/506/1916)
Monitor Information Systems (F/506/1917)
Develop a Presentation (K/506/1913)
Deliver a Presentation (M/506/1914)
Analyse and Present Business Data (M/506/1945)
Maintain and Issue Stationery and Supplies (Y/506/2295)
Use and Maintain Office Equipment (J/506/1868)
Using Email (M/502/4300)
Bespoke Software (F/502/4396)
Spreadsheet Software (F/502/4625)
Data Management Software (J/502/4559)
Presentation Software (M/502/4622)
Word Processing Software (R/502/4628)
Website Software (R/502/4631)
Deliver Customer Service (A/506/2130)
Participate in a Project (F/506/1934)
Processing Customers' Financial Transactions (F/601/8320)
Payroll Processing (T/505/1238)
Process Information About Customers (R/506/2134)
Develop Customer Relationships (Y/506/2149)
Understand the Use of Research in Business (A/506/1818)
Understand the Legal Context of Business (D/506/1939)
Principles of Marketing Theory (D/502/9928)
Principles of Digital Marketing (D/502/9931)
Principles of Customer Relationships (K/503/8194)
Understand Working in a Customer Service Environment (L/506/2083)
Know How to Publish, Integrate and Share Using Social Media (R/505/3515)
Exploring Social Media (F/505/6880)
Understand the Safe Use of Online and Social Media Platforms (L/505/3514)
Principles of Equality and Diversity in the Workplace (J/506/1806)
Principles of Team Leading (R/506/2294)