Communication in a Business Environment (H/506/1893)

Understand Employer Organisations (A/506/1964)

Principles of Providing Administrative Services (J/506/1899)

Principles of Business Document Production and Information Management (T/506/1901)

Manage Personal Performance and Development (L/506/1788)

Develop Working Relationships With Colleagues (R/506/1789)

Administer the Recruitment and Selection Process (A/506/1883)

Handle Mail (D/506/1813)

Organise Business Travel or Accommodation (D/506/1875)

Provide Reception Services (H/506/1814)

Provide Administrative Support for Meetings (H/506/1876)

Prepare Text From Notes Using Touch Typing (K/506/1815)

Manage Diary Systems (L/506/1807)

Collate and Report Data (L/506/1810)

Contribute to the Organisation of an Event (L/506/1869)

Employee Rights and Responsibilities (L/506/1905)

Prepare Text From Shorthand (M/506/1816)

Buddy a Colleague to Develop Their Skills (M/506/1895)

Store and Retrieve Information (R/506/1811)

Administer Finance (R/506/1890)

Prepare Text From Recorded Audio Instruction (T/506/1817)

Archive Information (T/506/1865)

Administer Human Resource Records (T/506/1879)

Produce Business Documents (Y/506/1809)

Produce Minutes of Meetings (Y/506/1812)

Meet and Welcome Visitors in a Business Environment (A/506/1799)

Health and Safety in a Business Environment (D/506/1794)

Use a Telephone and Voicemail System (K/506/1796)

Contribute to the Development and Implementation of an Information System (A/506/1916)

Monitor Information Systems (F/506/1917)

Develop a Presentation (K/506/1913)

Deliver a Presentation (M/506/1914)

Analyse and Present Business Data (M/506/1945)

Maintain and Issue Stationery and Supplies (Y/506/2295)

Use and Maintain Office Equipment (J/506/1868)

Using Email (M/502/4300)

Bespoke Software (F/502/4396)

Spreadsheet Software (F/502/4625)

Data Management Software (J/502/4559)

Presentation Software (M/502/4622)

Word Processing Software (R/502/4628)

Website Software (R/502/4631)

Deliver Customer Service (A/506/2130)

Participate in a Project (F/506/1934)

Processing Customers' Financial Transactions (F/601/8320)

Payroll Processing (T/505/1238)

Process Information About Customers (R/506/2134)

Develop Customer Relationships (Y/506/2149)

Understand the Use of Research in Business (A/506/1818)

Understand the Legal Context of Business (D/506/1939)

Principles of Marketing Theory (D/502/9928)

Principles of Digital Marketing (D/502/9931)

Principles of Customer Relationships (K/503/8194)

Understand Working in a Customer Service Environment (L/506/2083)

Know How to Publish, Integrate and Share Using Social Media (R/505/3515)

Exploring Social Media (F/505/6880)

Understand the Safe Use of Online and Social Media Platforms (L/505/3514)

Principles of Equality and Diversity in the Workplace (J/506/1806)

Principles of Team Leading (R/506/2294)