Communicate Verbally With Customers
(D/506/2119)
Communicate With Customers in Writing
(T/506/2126)
Deal With Incoming Telephone Calls From Customers
(H/506/2154)
Make Telephone Calls to Customers
(K/506/2155)
Promote Additional Products and/or Services to Customers
(L/506/2133)
Process Information About Customers
(R/506/2134)
Exceed Customer Expectations
(Y/506/2135)
Deliver Customer Service Whilst Working on Customers' Premises
(T/506/2143)
Carry Out Customer Service Handovers
(T/506/2157)
Resolve Customer Service Problems
(A/506/2158)
Deliver Customer Service to Challenging Customers
(F/506/2159)
Develop Customer Relationships
(Y/506/2149)
Support Customer Service Improvements
(T/506/2160)
Support Customers Through Real-Time Online Customer Service
(A/506/2161)
Use Social Media to Deliver Customer Service
(J/506/2163)
Resolve Customers' Complaints
(R/506/2151)
Gather, Analyse and Interpret Customer Feedback
(D/506/2170 )
Support Customers Using Self-Service Equipment
(H/506/2977)
Provide Post-Transaction Customer Service
(K/506/2978)
Health and Safety Procedures in the Workplace
(T/505/4673)
Manage Diary Systems
(L/506/1807)
Provide Reception Services
(H/506/1814)
Contribute to the Organisation of an Event
(L/506/1869)
Buddy a Colleague to Develop Their Skills
(M/506/1895)
Employee Rights and Responsibilities
(L/506/1905)
Develop Working Relationships With Colleagues
(R/506/1789)
Principles of Equality and Diversity in the Workplace
(J/506/1806)
Processing Sales Orders
(M/502/8587)
Meeting Customers' After Sales Needs
(R/502/8601)
Handling Objections and Closing Sales
(M/502/8606)
Deal With Incidents Through a Contact Centre
(K/503/0421)
Carry Out Direct Sales Activities in a Contact Centre
(L/503/0394)
Negotiate in a Business Environment
(H/506/1912)
Bespoke Software
(F/502/4396)