Portal Registrations and Bookings | NCFE

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Portal Registrations and Bookings

We’re pleased to share that we’re making strong progress in restoring key services from the recent cyber security incident. Thank you for your patience and support during this time. 

Portal access update 

We know how important the functionality of the Portal is for you and, following the decision to take the Portal offline as a precautionary measure in response to the incident, we wanted to provide an update on this. We now have a team available to support you with administering the following Portal functions:

  • learner registrations
  • assessment bookings, including bookings for controlled assessments for Functional Skills and external assessments for CACHE and Functional Skills.
How to register learners and make bookings

To enable our internal teams to support you with this, we have provided a set of web forms to capture all the information you would usually provide when completing registrations or bookings on the Portal which will give our teams the details we need to then complete the process on your behalf.

There are three forms available: 

  • If you upload learner registrations using normal CSV select Registrations (Normal CSV) 
  • If you carry out uploads for learner registrations using the Tribal/Bulk select Registrations (Tribal/Bulk CSV)    
  • If you wish to make an assessment booking select Bookings  

When submitting your information via the web forms, please ensure to password protect any files that you’re sharing with us. You should use your centre number as the password. 

Registrations
(Normal CSV)

Access the form

Registrations
(Tribal/Bulk CSV)

Access the form

Assessment Bookings

Access the form

FAQs

We will be able to register learners and make assessment bookings on your behalf via the online forms. Please get in touch with the Customer Support team if you have any other urgent queries.

We will work through your requests as quickly as possible, in priority order and in line with your timelines. We’ll aim to respond to requests within 48 hours.

The Portal has been closed for external use since Thursday 27 November. All late registration fees and late assessment booking fees will be waived during this period until the Portal is available externally. If a late registration fee is applied in error during this period, we will reconcile this and issue a credit for any incorrect charges.

We have expert teams working hard to get full Portal functionality back and this is a priority for us. We will share further updates when we have them. 

Our Customer Support team is available for urgent queries: 

  • Phone: 0191 239 8000, 8.30am – 5.00pm from Monday to Thursday and 8.30am – 4.30pm on Friday.
  • Email: [email protected] 
  • Or submit a request via our service continuity page. 
  • Once again, we’re sorry for the continued inconvenience that this incident may be causing. Our teams are working around the clock to return operations to normal, and we will continue to communicate with you at every stage.