We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Portal Registrations and Bookings
We’re pleased to share that we’re making strong progress in recovering from the recent cyber security incident. Thank you for your patience and support during this time.
Portal access update
As a precaution, the Portal was taken offline following the incident. We will begin restoring some features for NCFE colleagues shortly, and the Portal will fully re-open for external users at the end of January 2026.
How to register learners and make bookings
While the Portal remains offline, you can still complete essential activities such as learner registrations and assessment bookings. To help you, we’ve created the webforms below that allow you to submit the required information to our internal teams, who will process it on your behalf.
If you upload learner registrations using CSV or Bulk CSV, please complete your CSV file as usual and upload via the forms below.
If you normally use the key in function on the NCFE Portal please use the CSV option.
Registration data and what we need to know:
|
Field |
Details |
|
Forename * |
Add the learner’s legal forename |
|
Middle name |
Add a learner’s middle name (this will be printed on the learner’s certificate if included) |
|
Surname * |
Add the learner’s legal surname |
|
DOB * |
Add the learner’s date of birth |
|
Ethnicity |
See more information on gov.uk |
|
Gender * |
Add the learner’s gender |
|
Centre learner reference |
Add any reference you wish to use for your learner |
|
ULN * |
The unique learner number (ULN) is a unique 10-digit number. Most learners aged 14+ have one and it’s designed to work with the personal learner record (PLR) as proof of learning and achievements. This is mandatory for T Level qualifications. |
|
Postcode |
Add the learner’s postcode |
|
Learner start date * |
Add the date on which learning for the qualification began (accurate to within a week) |
|
Planned end date * |
Add the date on which learning for the qualification is planned to end |
|
Country * |
Add the country within which learning is delivered from. If your learner is studying outside of the UK, please choose the appropriate country of study. If your learner’s country of study is not showing, you can email [email protected] to get this added. |
|
Paper modifications |
See more information on our special considerations webpage |
|
Access arrangements |
See more information within our Reasonable Adjustments policy |
*these are mandatory fields
Need help? Our Customer Support team is available for priority queries:
- Phone: 0191 239 8000 (Mon–Fri, 10am–4pm)
- Email: [email protected]
- Or submit a request via our service continuity page.
We apologise for any inconvenience and appreciate your understanding. Our teams are working around the clock to restore full service and will keep you updated every step of the way.