Interim process for making certificate claims

We’ve put in place an interim solution for making certificate claims which will be available from Monday 12 January. If you need to make an urgent certificate claim request, please complete the form below. 

Before you submit a request 

To help us process your request as quickly as possible, please make sure you meet all the criteria below before submitting: 

• The learner(s) have completed all elements of the qualification and are eligible for certification. 

• You’ve had a recent EQA review, and the learner(s) or batch of learners have been sampled. 
• If the qualification includes an external assessment, the learner(s) have completed the external assessment before you submit a certificate claim request. 

If you have not had a recent EQA review, if the learner(s) were not sampled, or if the learner(s) were registered after your last EQA review, you’ll need to contact your EQA to arrange a review before submitting a request. 

How to submit a request 

When you’re ready to submit an urgent request, please: 

1. Complete the Certificate Claim Request form in full (see below). 

1. Submit the form alongside the required Learner Qualification Data template, which includes the minimum learner data we need. 

We’re only able to process requests that are submitted using the request form and supported by the completed template. 

What happens next 

• You’ll receive an acknowledgement email once your request is submitted. 

• If any information is missing or unclear or we’re unable to process the request a member of our team will get in touch with you. 

• If the eligibility criteria are not met and we’re unable to proceed, we will contact you.  

If you’re unsure whether you meet the criteria, or you need support arranging a review, please contact your EQA, who will be happy to help.