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Post-results
Please use the categories below to find the relevant answer to your question.
Our learners have missing or partial results – who should I contact?
Please contact our Customer Support team by emailing [email protected]
or dialling 0191 239 8000.
Where can I find information on post-results services?
Do you offer individual learner feedback as part of a review of marking?
No, our reviews of marking do not include individual learner feedback.
Are fees applicable to post-results services?
Yes, fees apply to all access to scripts services and clerical checks. You'll be charged a fee for a review of marking unless the paper grade changes where the fee will be waived. See our fees and pricing guide for more information.
Do I need to obtain learner consent when accessing post-results services?
Yes, learner consent must be obtained before you submit a request.
Can a student’s grade change following a review of marking?
Yes. A grade can increase, decrease, or stay the same after a review of marking.
Do you produce reports on the outcome of external assessments?
Our Chief Examiners publish reports on assessments, and these are available to view from the day of results release to learners. These can be accessed from the qualification pages on our website.
Are NCFE’s review of marking and clerical check deadlines aligned with JCQ?
Yes, we've aligned our post-results timescales and submission deadlines with JCQ.
Do you have an appeal process?
Yes. Details of our appeal process can be found here on our website.
Can I request a copy of the marked script or submitted evidence?
Access to scripts is only available for our T Level and V Cert qualifications. Find out more on our access to scripts webpage.
How long will a review of marking take? Can I request priority as my learner is going to university?
You can only request an expedited review of marking for T Level qualifications. Please see timescales for all qualifications, including expedited T Level requests, on our post-results webpage. Please notify the post-results team if your request relates to a UCAS learner by emailing [email protected]
What are the timescales for Functional Skills feedback requests?
You can request Functional Skills feedback for three months, following the assessment date.
How do I contact the post-results services team?
Please email us at [email protected].