Core exams key reminders
- Please ensure you've requested the correct access arrangements for your students on registration in our Portal before the assessment. Please request extra time for students who require it via the Portal, no later than 24 hours before the start of the assessment. You can find details of how to do this in our Portal User Guide.
- You should visit the Portal in advance of the summer series to confirm your students are booked onto the correct assessment series, paper, and mode (whether online or paper-based).
- As a reminder, students must complete both core papers A and B in the same series, with a core exam sub-component result based on the combined outcomes within a series. They can’t split their attempts on each paper across different series, or resit just one of the two core exam papers. (Note: Generation 2 Education and Early Years [610/5748/4] has only one core exam paper, not two).
- Please remind your students that if they see claims on social media offering this year’s assessment questions or papers, they should ignore them. These papers will almost certainly be fake, but even accessing fake materials could result in investigation and possible disqualification. Please notify us immediately if you have any concerns about your cohort sharing questions or assessment papers.
Invigilated assessments
- We’d like to remind you that there is a 30-minute flexible window on the start time (from that indicated within the Key Dates Schedule) with no requirement to notify us. You can submit an assessment variation request for our approval if the 30-minute flexibility is insufficient.
Paper-based assessments
- If your students are sitting paper-based assessments the papers will arrive by courier.
- You should receive the papers three working days before the date of the assessment. If you are not available for any reason, there will be further delivery attempts each subsequent working day until the day of the assessment if necessary.
- You should return papers using the yellow label service. The packet of assessment papers that you receive will contain a pre-populated yellow label. If you have timetabled yellow label-eligible exams on three or more days during any week in the summer exam series (May to June), your centre will automatically have daily scheduled collections. Parcelforce Worldwide will contact you before the start of the exam series to arrange a mutually convenient time window to collect your exam scripts. You can find further information on our yellow label webpage.
- Please do not send any blank or unused papers back to us, including any papers for students who have completed the assessment on a coloured paper and have a blank, unused white paper. Please securely destroy these on your premises.
Online assessments on our Surpass platform
It’s vitally important that you check some elements of your students’ online assessments before the assessments are due to take place.
1. Confirm bookings no later than two weeks before the date of the external assessment
Please ensure your students have the correct booking by visiting the Portal and selecting Bookings > View external assessment and then enter your batch number(s). Once your existing bookings load,it’ll show whether the assessments are online or paper based. If you have booked on the incorrect method, please contact our T Level Support team via email at [email protected] no later than two weeks before the date of the external assessment.
If you have booked an online assessment, your booking will appear in the Surpass platform, on the Invigilation tab, 120 hours (five days) before the assessment start date and time.
You’ll need a keycode for each student sitting an online assessment. These keycodes will be available from the ‘Invigilate’ screen in Surpass 120 hours (five days) before the assessment is due to take place.
2. Read our support and guidance
Our guidance documents will take you through how to set your devices up in advance of the assessment so it runs smoothly on the day. You can also contact our T Level Support team to support you with this.
3. Install and test the student interface
You must have installed and opened the student interface (SecureClient) on each device before the assessment; see guidance on this webpage. You should do this ahead of the assessment date in case any issues arise or you need further support. Doing this well in advance will also allow for any important updates to take place on the software.
On the morning of the assessment, please have SecureClient already opened on the devices, before the students are there, so they can just enter the keycodes and start their assessments.
4. Check additional time has been added where agreed
When the booking appears on Surpass 120 hours (five days) before the assessment you should
check and confirm that your students have had their additional time added in Surpass. You’ll need to go to the ‘Invigilate’ screen and check the duration column. The standard duration for most assessments is 120 or 150 minutes, therefore if you have requested up to 25% extra time for your student, the duration will show as either 150 or 187 minutes, or if up to 50%, the duration will show as 180 or 225 minutes.
If your student’s additional time hasn’t been added on, you will need to add it directly into Surpass. To do this, highlight the student’s assessment, and click the ‘modify duration’ button at the bottom of the screen. This will bring up the edit exam duration box where you can apply the additional time.
5. Check the assessment start times
Please ensure that you’re aware of the start time of the assessment as this must be adhered to (with an allowance to start up to 30 minutes before or after this time, as per our regulations). The ‘Invigilate’ screen in Surpass will show that the assessment can be started between 8am and 4pm. This is not a variation to the set start time, or to allow an assessment to begin at any point in this window; this is to ensure that if you experience technical issues that are not resolved by 10:30am, you can have more time to manage and resolve them. If you’ve been unable to begin an assessment by 10:30am due to technical issues, please contact our T Level Support team via [email protected].
6. If you need technical support
If you experience any difficulties or technical issues when preparing your devices before the assessment, or during the assessment, we have troubleshooting advice on our website, or you can contact our T Level Support team. However, you should also ensure the availability of technical support on site to respond to issues arising during online assessments, in line with the JCQ Instructions for Conducting Examinations.
7. Disabling external aids and AI misuse
The use of external aids, particularly in relation to spelling, punctuation and grammar, for example, dictionary, spelling and grammar checking software, or other cloud-based or AI tools, is not permitted in any external online assessments. You must ensure these are removed or disabled before assessments take place. For more information and instructions on disabling some applications see this webpage.
8. If you’ve chosen to download the assessment within Surpass, so that students can sit the paper offline within the Surpass software:
- You must upload the students’ assessments after the session has finished. If assessments are not uploaded within 24 hours, students may be treated as a ‘did not attend’, potentially impacting results.
- To upload assessments, you must open the SecureClient software on the device used for the assessment, connect to the internet, and the system will automatically upload. This may take up to a few minutes depending on the number of assessments uploading and the speed of your internet connection.
- When the upload is complete, please close the SecureClient software.
- You can check the status of the assessment on the Surpass ‘Invigilate’ screen: if the assessment has been uploaded, you’ll see a green tick to show it has uploaded.
- If any of your assessments do not upload, please contact our T Level Support team immediately via phone.