Planned Portal downtime
The Portal will be unavailable from 4:30pm on Friday 30 October until 8:30am on Monday 2 November. This is to support preparations for the integration of Active IQ with NCFE.
Contact us
Contact us
We’re here to support you.
Our opening hours are Monday-Thursday 8:30am-5pm and Friday 8:30am-4:30pm, excluding bank holidays and the period between Christmas and New Year.
General enquiries
For queries about our Portal, systems or general administration:
Email: [email protected]
Tel: 0191 239 8000
Switch to NCFE
For queries about switching your provision to NCFE:
Email: [email protected]
Finance
For queries about payments to NCFE:
Email: [email protected]
Tel: 0191 240 8810
End-point assessment (EPA)
For queries about our EPA service:
Email: [email protected]
Tel: 0191 240 8950
Skills assessment
For queries about our skills assessment tools and resources:
Email: [email protected]
Tel: 0300 102 1023
Learners
If you’ve taken an NCFE qualification and need further information, or you’re interested in finding an NCFE approved centre to study a particular qualification, visit our learner support or replacement certificate page.
Need to speak to someone quickly?
Simply click on the Q&A and Live Chat tab on the right-hand side of this page to get answers to your questions instantly.
How to find us
Address:
NCFE
Q6
Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BT
Follow us on LinkedIn for updates across the business.
Making a complaint
We’re sorry if you’re not entirely satisfied with our products or services. Please let us know the issue and we’ll do everything we can to put it right.
Press and media contact
For more information on NCFE, press releases, and general media enquiries please contact [email protected]
You can also get in touch directly with our Senior PR and Communications Manager, Elliot McGrath, for urgent media enquiries: [email protected]