Understand Customer Service
Ref:
Y/507/5905/UNIT
Sector:
Business, Administration and Law
Registration & certification fee:
£15.50
Level:
Level 2
Minimum entry age:
16
GLH:
20
TQT:
0
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What does this unit cover?
This unit aims to provide learners with an understanding of customer service delivery and the relationship between customer service and a brand. Learners will be able to explain when and to whom to escalate problems and identify their own role in ensuring that a brand promise is delivered.
Who is this unit suitable for?
This unit is suitable for learners aged 16 and above.
Support materials
Unit programme report
