We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]

Qualification Search

Accessibility

What can we help you find?

Replacement certificates - learners
Replacement certificates - centres

EPA apprenticeship certificate enquiry

NCFE EPA claim the apprenticeship certificate with the ESFA 10 working days after the release of the overall grade.

The ESFA will then print and dispatch the certificate which should be received within six weeks from the claim being submitted.

Please complete the below enquiry form if an apprentice has not received their certificate or has arrived damaged.

Apprentice's name: *

Apprentice's ULN: *

Apprentice's EPA Standard: *

Employer: *

Which EPAO delivered the End-Point Assessment? *

NCFE

Active IQ

Reason for replacement: *

Certificate not received

Certificate misplaced

Certificate damaged

Can be found on the apprentice's profile on epaPRO *

Address to send the replacement: *

Form completed by: *

Form completed by email address: *

Date request made: *