We’re currently experiencing problems with the purchasing process of our learning resources. If you do have any difficulties during the payment process, please contact us at [email protected]. We’re working to fix the issues as soon as possible, and we apologise for any inconvenience.

Qualification Search

Accessibility

What can we help you find?

Replacement certificates - learners
Replacement certificates - centres

EPA apprenticeship certificate enquiry

NCFE EPA claim the apprenticeship certificate with the ESFA 10 working days after the release of the overall grade.

The ESFA will then print and dispatch the certificate which should be received within six weeks from the claim being submitted.

Please complete the below enquiry form if an apprentice has not received their certificate or has arrived damaged.

Apprentice's name: *

Apprentice's ULN: *

Apprentice's EPA Standard: *

Employer: *

Which EPAO delivered the End-Point Assessment? *

NCFE

Active IQ

Reason for replacement: *

Certificate not received

Certificate misplaced

Certificate damaged

Can be found on the apprentice's profile on epaPRO *

Address to send the replacement: *

Form completed by: *

Form completed by email address: *

Date request made: *