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Contact us

We’re here to help.

It’s easy for you to contact us thanks to our dedicated phone lines and email addresses below, which make sure your query reaches the right person first time so it can be dealt with as quickly as possible.

Our opening hours are Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm*.

*Excluding Bank Holidays and the period between Christmas and New Year.

General Enquiries

If you need assistance with our Portal, systems or general administration our Customer Support team can help.

Email: [email protected]
Tel: 0191 239 8000

Switch to NCFE

If you’re not currently working with us but would like to, we can give you more information and get you on board seamlessly.

Email: [email protected]


For queries about payments to NCFE, speak to our Finance team.

Email: [email protected]
Tel: 0191 240 8810

End-point assessment

Are you trying to make sense of the move from frameworks to standards? Our EPA Plus team can help you.

Email: [email protected]
Tel: 0191 240 8950


If you’ve taken an NCFE qualification and need further information or you’re interested in finding an NCFE approved centre to study your desired qualification visit our learners' section.

Need to speak to someone quickly?

We have Live Chat on our website – simply click on the Q&A and Live Chat tab on the right-hand side of the page.

How to find us 


Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BT

We have free on-site parking available for visitors. If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your visit.

How can we help?

Our People

Meet our people

Find out more

Give us your feedback

Have you got some feedback you’d like to share with us? Good or bad, we want to hear it as it helps us improve our services for you.

Submit your feedback

Appeals and complaints

We’re sorry if you’re not entirely satisfied with our products or services. Let us put it right for you.

Appeals and complaints